CANADA POST EXPERIENCING DELAYS

We are seeing significant delays in Canad Post Deliveries, even locally. Please be patient - their volumes are at Christmas time levles, they have health measures in place which also slow things down. All our packages are arriving, but delays can be lengthy.

CANADA POST STATEMENT FROM APRIL

Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures we’ve implemented in our processing facilities, mean it is taking longer to process. Those measures include physical distancing in facilities that were never designed for keeping people two metres apart.

We continue to operate across the country and have been delivering in record numbers. For example, on Monday April 20, we delivered more than 1.8 million parcels to Canadians. That’s similar to the biggest delivery days we see during the Christmas season. Customers should continue to track their parcels online through canadapost.ca or the Canada Post app.

VSS POLICIES

• ALL SALES ARE FINAL, NO EXHCHANGE OR RETURNS - THIS IS DONE TO PROTECT YOU! - IT ENSURES OUR CUSTOMERS DO NOT RECIEVE ITEMS THAT HAVE BEEN PREVIOUSLY OPENED, DISTURBED OR USED THEN PUT BACK  OR PARTS  LEFT OUT.
• Returns of used merchandise are absolutely not permitted under any circumstances.
• Items purchased on sale or clearout are considered FINAL SALE and cannot be returned or exchanged.
• If we have made a shipping error, we ask the customer return the product, we will pay for the return shipping and replacement product will be shipped once we have received the erroneous shipment.
• Items cannot be returned if you have changed your mind on colour/model/size/etc

**THE PROVINCE OF ALBERTA COVID-19 REOPENING GUIDELINES SUGGEST NO RETURNS IN ORDER TO PREVENT SPREAD. AS FEW PEOPLE AS POSSIBLE SHOULD HANDLE ITEMS.

Have a question? Please contact us at info@verminscooters.com.

covid-19 UPDATE

**MAY 16 UPDATED - CANADA POST IS EXPERIENCING DELAYS DUE TO VOLUME AND STAFF SHORTAGES. ORDER EARLY TO AVOID DISAPPOINTMENT**

As of today(MAY 5TH) we are still shipping by Canada Post, if the location is close to the shop we are trying to deliver personally. Shipping is quick in the Calgary Area - usually 24-48 hours (SEE ABOVE UPDATE). We ship every day except Sunday when the Post Office is closed. Tracking is included. We are not doing curbside pickup yet, we have tried it and unfortunately we were uncomfortable with the physical distancing.

It is very didficult to say when we will be able to open the store for browsing and repairs or help. It is a high touch business and we are unsure how this would work. 

Thank you to all our customers and friends. You guys keep us going! Stay tuned, and please keep scootering!

The Vermin Team